Terms and conditions

These Terms and Conditions ("Terms") govern your relationship with Ricky Casino, a Curaçao-licensed online casino, when using our services.

Acceptance of Terms

By creating an account or continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, please discontinue your use of our services immediately.

Age and Legal Restrictions

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account or participate in any activities on our website. We reserve the right to restrict or prohibit access to our services for certain countries or regions.

Account Registration

• Eligibility. To register an account, you must provide accurate and complete information about yourself. You may only have one account per person, and you must not create multiple accounts.
• KYC and Verification Requirements. We are required to verify the identity of all our players under anti-money laundering laws. To comply with these regulations, we will request identification documents (e.g., photo ID, utility bill) from you before allowing access to your account. You must provide accurate and truthful information in response to our verification requests.
• Responsibility for Account Security. You are responsible for maintaining the confidentiality of your account login details and preventing unauthorized access to your account.

Deposits and Withdrawals

• Accepted Payment Methods. We accept various payment methods, including Visa/Mastercard, Neosurf, Jeton, eZeeWallet, Bitcoin, Ethereum, USDT, Bank Transfer, Skrill, Neteller, and other cryptocurrencies. The availability of these methods may vary depending on your jurisdiction.
• Minimum and Maximum Limits. The minimum deposit amount is AU$20, while the maximum daily withdrawal limit is AU$5,000. We reserve the right to change or restrict these limits at any time.
• Processing Times and Fees. We strive to process deposits and withdrawals promptly, but processing times may vary depending on your chosen payment method. We do not charge fees for deposits or withdrawals, except in cases where a third-party payment processor charges a fee.
• Anti-Money Laundering Policy. We are committed to preventing money laundering and related financial crimes. We will report suspicious transactions to the relevant authorities and cooperate with them as required by law.

Bonuses and Promotions

• How Bonuses Are Credited. Bonuses, including welcome bonuses and loyalty rewards, are credited to your account automatically after meeting specific requirements (e.g., making a deposit).
• Wagering Requirements. You must wager the bonus amount at least 35 times before withdrawing any winnings associated with the bonus. Certain games may have different wagering requirements or restrictions.
• Expiry and Abuse Clauses. Bonuses are valid for a limited period, usually within 7 days of crediting. If you fail to meet the wagering requirements within this time, your bonus will expire. We reserve the right to revoke bonuses in cases of suspected abuse, collusion, or manipulation.

Gameplay and Fairness

• RNG Usage. Our games use Random Number Generators (RNGs) to ensure fair outcomes. Our RNGs are regularly audited by independent third-party testing agencies.
• Game Malfunctions. In the unlikely event of a game malfunction, we will notify you promptly and provide a suitable resolution.
• Limits on Play and Responsible Gaming Tools. To promote responsible gaming, we offer various tools to help you manage your play (e.g., deposit limits, time-outs). You may also contact our customer support team for assistance with setting these limits or self-excluding yourself from playing.

Responsible Gambling

• Self-Exclusion Options. If you feel that your gaming habits are becoming problematic, please use our self-exclusion tools to prevent access to our services. This will temporarily or permanently block your account and exclude you from participating in any activities on our website.
• Deposit, Wager, and Session Limits. We offer various limits to help you manage your play, including deposit limits (AU$20), wager limits (no maximum limit), and session reminders.
• Help and Support Links. If you need assistance with responsible gaming or have concerns about your gaming habits, please visit our Help section for links to support organizations (e.g., GambleAware, Gambler’s Help).

Prohibited Activities

• Bonus Abuse. We reserve the right to revoke bonuses in cases of suspected abuse, including colluding with other players or using automated systems.
• Fraud, Collusion, or Manipulation. Any attempt to manipulate or cheat our games will result in account suspension or closure and may be reported to law enforcement agencies.
• Use of Bots or Automated Systems. You must not use any bots, automated software, or scripts to interact with our services.

Account Suspension and Closure

• Voluntary Account Closure. If you wish to close your account, please contact our customer support team. We will process your request promptly.
• Breach of Terms. We reserve the right to suspend or close your account if we believe you have breached these Terms, including engaging in prohibited activities.
• Inactivity and Dormant Accounts. We may suspend or close accounts that remain inactive for extended periods (e.g., 12 months). You will be notified before taking such action.

Privacy and Data Protection

• Information Collected. When creating an account or interacting with our services, we collect various types of personal data, including name, address, email, phone number, and identification documents. We use this information to provide our services and comply with regulatory requirements.
• Use and Storage of Personal Data. We store your personal data securely on our servers and protect it using industry-standard security measures (e.g., SSL encryption).
• GDPR Compliance (if applicable). As a Curaçao-licensed casino, we are subject to the General Data Protection Regulation (GDPR). We comply with GDPR requirements regarding data protection and user rights.

Limitation of Liability

• Losses. We cannot guarantee that you will win or gain any specific amount from our games. Any losses incurred while playing are your sole responsibility.
• System Errors. In the unlikely event of a system error, we may not be liable for any damages or losses resulting from such an incident.
• Third-Party Links. Our services may link to third-party websites. We are not responsible for the content or accuracy of these sites and disclaim any liability for their actions.

Amendments and Updates

• Right to Modify the Terms. We reserve the right to modify or update these Terms at any time, with or without notice. By continuing to use our services after such changes, you acknowledge your acceptance of the revised Terms.
• Notification of Changes. We will notify you of significant changes to these Terms through email or in-game notifications. It is essential that you regularly review these Terms for updates and amendments.